How Are We Doing?...

Please tell us so we can improve our services. In fact, with each and every MetMail, you are sent a survey, giving you the private opportunity to report on the success or failure of my staff when they are managing your request.

Metropolis tries to provide the most personal and professional management services possible. Yet as the owner, I can’t always see how my staff is doing. Your input helps me to continually improve our current services and develop new programming for your community. It also tells me which staff members are exemplary, and which may not be representing me in the best possible light.

So, here is your chance to let me know. You will also have an opportunity to add comments or suggestions at the end of the survey.

I very much appreciate your letting Metropolis be your management company. If you are like me, the last thing you have time for is answering a survey. But believe me, your voice will be heard. So please, take that moment and always fill out a MetMail survey.

RFA Number
(if you have one):
Your Email
(or you can remain anonymous):
1. The promptness with which your request was handled.
  Excellent        Good        Fair        Poor
2. How convenient was it to reach Metropolis to make your request?
  Excellent        Good        Fair        Poor
3. What was the level of courtiousness and helpfulness of the people who assisted you?
  Excellent        Good        Fair        Poor
4. What level of interest and understanding did Metropolis have while assisting you?
  Excellent        Good        Fair        Poor
5. Did Metropolis resolve your issue in a timely manner?
  Yes        No
6. If not, did Metropolis keep you informed of the reason for any delays?
  Yes        No
7. If not, please tell us why:
8. Overall, how would you rate the service you received?
  Excellent        Good        Fair        Poor
9. Would you recommend Metropolis to a friend?
  Yes        No
10. Tell us what we can do to make your experience with Metropolis better:
11. Please feel free to leave any additional comments:

Thank you for your feedback!